Shipping & Refund Policy
All Sales are final! There are no refunds, exchanges or returns. If you have an issue with your order please feel free to contact us on our contact form there you will be further assisted with any issues and offered the best decision based on the issue.
Address Issues:
Please be sure your shipping address is correct before purchasing .I will not be able to correct address after you have purchased. If your package is returned to us, contact us on our contact page to request a re-delivery. We will send you an invoice for the re-delivery fee. We will also send a courtesy email to you once we receive your package. You will have one week from the date the package is returned to us respond to us. If we do not hear from you during the time frame you will not be able to have your package re-delivered.
Damaged Items Policy:
We understand that receiving damaged goods is disappointing and frustrating. While we take utmost care in packaging and sending out your orders, once the package leaves our hands, it’s in the care of the postal service. Therefore, for any items damaged during transit, we regret to inform you that we are not responsible for such occurrences.
In the unfortunate event that your order arrives damaged, we advise you to take immediate action by contacting the postal service directly. Please document the damage by taking clear pictures of both the damaged item(s) and the packaging, as these will be required for your claim.
Here’s what we recommend:
1. Contact the Postal Service: Reach out to the postal service handling your delivery. File a claim and provide them with the necessary evidence (photos of damaged items and packaging).
2. Keep Packaging: Retain all packaging materials as they might be required for inspection by the postal service.
3. Inform Us: While we cannot directly intervene with the postal service’s handling of your claim, we empathize with your situation. Feel free to inform us about the issue. We’ll do our best to support you through this process and assist in any way we can.
At Cottonwood Conjure, we strive to provide exceptional service, and we deeply regret any inconvenience caused by damaged shipments. We appreciate your understanding and cooperation in resolving these matters with the postal service.
Please note that this policy applies only to items damaged during transit and doesn’t cover damages resulting from mishandling or misuse after delivery.
Thank you for your understanding and continued support.
Shipping Policy
Cottonwood Conjure ships US/ International/APO/FPO.
US Shipping:
We use UPS Postal services for shipments in the US. Your items will ship via first class or priority mail only.
International Shipping: We use DHL for all international shipping.
Generally we ship your items within 1-2 business days after processing time of 2-3 business days. Orders placed Saturday or Sunday will go out on the following Monday. During holidays your order will be shipped out the next day excluding Saturday and Sunday.
Shipping in the US and may take approximately 3-5 business days after the processing time. Shipping on orders outside of the US can take up to 3-10 business days after the processing time. Please note that during covid-19 and customs these shipping times may vary.
Digital products that are pre- recorded and emailed will be delivered to your email on file used at time of purchase and will be delivered via email within 1–3 business days after your chosen booking date.This means your reading will be sent after your scheduled date, not on the same day. Delivered through Wetransfer third party file sharing. Please make sure you download and save the file. The file will expire 3 days after it is sent to your email and will not be retrievable.
Booking Services
For Spiritual Services
Sessions are booked and no refunds due to the nature of the service no cancellations allowed.
Booking Terms
For Personal Divination Reading, Distant Reiki Session, Destiny Matrix Reading there are no refunds.
For Personal divination reading the booking is for that session and will be delivered via email recording within 1-3 business days after the booking date.
For Distant Reiki & Matrix Reading Sessions the service will be completed with an analysis via email to you within 1-3 days after the purchased date.
• This policy applies even if the appointment was booked by mistake.
Shipping Policies continued :
Cottonwood Conjure offers free shipping on all orders to US customers only.
Shipping fees as well as taxes will be added at the end of your checkout. Tracking numbers will be sent to the email address provided with purchase so please ensure that your email is correct. Processing on orders takes approximately 2-3 business days.
Cottonwood Conjure is not responsible for ANY lost items this includes emailed and instant download items. If you check your tracking number and the package says delivered, but you have not received it, you will have to take this up with the United States Postal service for US shipments or DHL Express service for international shipments by filling a claim with them. After the items leave our warehouse we assume no responsibility of the courier handling.
If your package is returned due to incorrect address you will be responsible for paying shipping fee’s again. I will reach out to you via the email address on file and send you a link to pay for re-shipping your item/items.
If for any reason I do not get a response of re-shipment within 3 days after I have reached out to you via the email address in which you used for purchase, there will not be a re-shipment and you will not be able to receive a refund.
Please make sure you enter the correct shipping address as your info will not be able to be changed once your purchase is made and you will have to reorder and not receive a refund.
Due to the large volume of customers I have to enforce these rules and I apologize for any inconvenience it may cause on your behalf. It is imperative that you make sure you enter your shipping address as to where you would like your items shipped correctly.
We appreciate your business!